1. Refund Eligibility Framework
At
Krishna Trips, owned and operated by
M/S Milan Travels, refunds are strictly governed by
our cancellation timelines and the policies of our third-party service providers
(hotels, transport operators, and helicopter services).
-
Approved Cancellations: If your cancellation request
falls within a refundable window (as outlined in our Cancellation Policy), the
eligible amount will be verified and approved after accounting for
non-refundable vendor advances.
-
Unused Services: No refunds shall be issued for
unused services, missed departures, partial attendance, or voluntary changes
made by the customer after the journey has commenced.
2. Processing Timelines & Methodology
To ensure complete billing transparency under standard merchant and advertising
guidelines:
-
Internal Processing Time: Once a refund request is
formally approved, M/S Milan Travels will initiate and process the transaction
within
7 to 15 working days.
-
Final Settlement: The actual time taken for the funds
to reflect in your original payment mode or bank account typically ranges from
15 to 30 days, depending entirely on gateway
providers and your financial institution.
-
Payment Mode: Approved refunds will be credited back
via the same payment route used during booking initiation unless specified
otherwise by our billing team.
3. Force Majeure & Exceptional Situations
In compliance with travel industry standards, M/S Milan Travels cannot issue
refunds for booking disruptions or cancellations caused by uncontrollable
external events (Force Majeure). This includes:
-
Natural disasters, landslides, or severe cloudbursts
-
Sudden government restrictions, VIP movements, or border closures
-
Adverse weather conditions preventing helicopter or road travel
-
Political disturbances, strikes, or regional lockdowns
4. Official Government Disclaimer
Disclaimer: M/S Milan Travels (Krishna Trips)
operates as a private, independent travel agency and is not affiliated with
official government tourism bodies like UTDB or GMVN.
5. Billing & Support Contact
-
krishnatrips.com (M/S Milan Travels)
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Registered Office Address: M/S Milan Travels,
Himalaya Dipo, H.No. 48, Gali No. 2, Shravan Nath Nagar, Laltara Pul, Haridwar,
Uttarakhand - 249401
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Direct Contact Helpline: +91 9927333666
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Official Communications:
milantravelsharidwar@gmail.com